Quick. Convenient. Caring.
Insurance Information

Patient Resources

We Are Your Advocates

The level of care we bring at Excel ER doesn’t end when patients leave our facility. Our staff works closely with you to understand billing, insurance options, and costs. We strive to create an easy, stress-free, and quick process to ensure more time for your busy life and family.

You will appreciate the transparency and easiness of the billing process we’ve created at our facility.

Contact us online or call us at (903) 500-7321 for additional information about our billing process.

Billing Process

We are not providers in any health benefit plan provider network, by state law however, emergent medical conditions require insurance carriers to process your ER visit at in-network benefits levels (see “Know Your Rights” section).

After your appointment, our billing department will help in processing information with your insurance company. One claim will be from the physician who treated you and the second will be for where you were seen. On-site services received at our facility will also be included in the charge.

Know Your Rights

The Texas Department of Insurance Code, Section 1301.155 requires all insurance companies to pay ER facilities “at the insured’s in-network benefit level” (i.e., use in-network deductibles, co-pays, and co-insurance rates) for all emergency services.

No person can be penalized for receiving treatment at a Freestanding ER due to the implementation of emergency care being recognized as an essential healthcare benefit by the Affordable Care Act (ACA).

Insurance Coverage

Currently, the Centers for Medicare & Medicaid Services (CMS) does not recognize Freestanding Emergency Departments. This means we cannot accept Medicare, Medicaid, or Tricare at this time.

We are working with the Texas Association of Freestanding Emergency Centers (TAFEC) to change this status.

Understand Your Charges and Insurance Policies

As a freestanding ER facility, we are always transparent in helping you understand all and any costs related to the services you and your family receive. Our staff members are knowledgeable and will assist you with any financial questions you may have. We recommend contacting your insurance provider (if insured) to know what your policy covers for ER care.

A list of our insured charges can be found on this link. You may also visit our FAQ page for additional information.

Per House Bill 2041, which took effect September 1st, 2019 the following notice must be posted:

  • This facility is a freestanding emergency medical care facility.
  • This facility charges rates comparable to a hospital emergency room and may charge a facility fee for medical treatment;
  • A facility or a physician providing medical care at the facility may be an out-of-network provider for the patient's health benefit plan provider network;
  • The physician providing medical care at this facility may bill separately from the facility for the medical care provided to a patient;
  • This facility is an out-of-network provider for any health benefit plans.

Question and concerns regarding this matter may be directed to the administration of this facility at (469) 436-8100.

Información Del Seguro

  • Este centro es un centro de atención médica de emergencia independiente.
  • Esta instalación cobra tarifas comparables a una sala de emergencias de hospital y puede cobrar una tarifa de centro por tratamiento médico;
  • Un centro o un médico que proporciona atención médica en el centro puede ser un proveedor fuera de la red de proveedores del plan de beneficios de salud del paciente;
  • El médico que proporciona atención médica en el centro puede facturar por separado del centro por la atención médica proporcionada a un paciente;
  • Esta instalación es un proveedor fuera de la red para algunos planes de beneficios de salud.

Preguntas y preocupaciones sobre este asunto pueden ser dirigidas a la administración de este centro al (469) 436-8100.


Quality Care When It Matters the Most
  • “Highly recommend. They did all they could to get my little one to feel better.”

    - L. Payne
  • “The doctor and nursing were very professional.¬†Absolutely the best clinic I have ever been to and strongly recommend this place.”

    - Ryan B.
  • “Great experience and super friendly staff. Stopped in for a COVID-19 test and they had me in and out promptly and provided many resources I could use to follow up.”

    - Mark O.
  • “The staff very helpful and were not at all rushing me. I came in with multiple symptoms and they were very thorough at checking on all possibilities. Very patient and friendly.”

    - Sonya S.
  • “Once I arrived the check-in was fast, once the nurse and doctor got to work on my toe it was a quick process to get me back on my feet and out the door on my way...good as new.”

    - Erik H.

Advanced Medicine, Compassionate Care

  • Conveniently Located Throughout Texas
  • Comprehensive Treatments on Your Time
  • Family Friendly Environment
  • Little-to-No Wait Time
  • Excellent Bedside Manner
  • State-of-the-Art Technology All in One Location