Quick. Convenient. Caring.

Frequently Asked Questions

  • Q:Do you accept Medicare, Medicaid, or supplements to Medicare?

    A:The Centers for Medicare & Medicaid Services does not recognize freestanding emergency centers. Due to CMS regulations, we don’t accept Medicare or Medicaid payments or supplements, however, we offer additional payment plan options.

  • Q:What exactly is a freestanding emergency room?

    A:A freestanding emergency room is not directly connected to major hospitals, and instead, we stand as a state-licensed ER with 24/7 care in a much more relaxed and comfortable setting.

  • Q:Are freestanding ER’s cheaper than traditional urgent care centers?

    A:No, we generally offer the same costs as most traditional hospital-based ERs. However, we provide patients with streamline services that are much quicker, convenient, in a professional and personal manner. This is what sets us apart from most practices in our area.

  • Q:What's the difference between Excel ER and a regular urgent care clinic or a hospital emergency room?

    A:You can easily compare our services with those offered at traditional clinics and hospital ERs and make an informed decision concerning which one would best suit your needs.

  • Q:What counts as an emergency?

    A:If you feel you are experiencing a health emergency, don't hesitate to visit Excel ER. You know your body better than anyone else and we'll be happy to provide any treatment or diagnoses you need so that you can return to your life with renewed confidence and vigor.

  • Q:Do I need to call ahead and schedule an appointment?

    A:No! Just come straight to Excel ER, and we'll be happy to provide immediate assistance and treatment.

  • Q:What happens if I need to go to a hospital?

    A:It's not a problem at all. We can arrange an immediate transfer and coordinate with the doctors and surgeons there so that you can be sure to receive the care you need in the quickest timeframe possible.

  • Q:How long will I have to wait before I'm helped?

    A:You're probably used to the long lines and tedious processes at traditional clinics and hospital emergency rooms. We're happy to break the news to you that at Excel ER, there's no waiting required! As soon as you come in, we'll assess your condition and gather all the important information we need so we can start arranging your treatment. You'll be amazed by how quick the process is.

  • Q:What are you doing to help patients manage out-of-pocket costs?

    A:As you can imagine, we are subject to many legal and regulatory restrictions when it comes to patient costs, but we are offering programs, payment options, and discounts whenever we can. We do not balance bills.

  • Q:Will the amount listed be the price of service?

    A:Generally, no. Prices for services can vary depending on the type of treatment you’re receiving, the severity of it, as well as whether or not you are insured. You will always pay less than the provided fee negotiations through your insurance company. For additional questions, don’t hesitate to reach out to one of our staff members, we can get in contact with your insurance carrier to negotiate a fair and reasonable claim settlement as well.

  • Q:What is the pricing difference between the hospital and a freestanding emergency room?

    A:Freestanding emergency rooms and hospitals charge comparable pricing. However, you may find that a freestanding emergency room may be priced lower on some services than a hospital because we can obtain some services for less money and pass those savings onto our customers.

  • Q:How many bills will I receive?

    A:Unlike hospitals, our facility does not bill separately for any laboratory, pathology, radiological exams, and related interpretations. You will receive two (2) bills on a single statement after all negotiations and appeals are finalized and your insurance has settled the bill: Emergency room physicians and a facility bill. Your facility bill includes all supplies, diagnostic testing, and interpretations (labs and radiology services).

  • Q:How much is a service going to cost?

    A:Prices for our services will be determined by the type of treatment each patient is receiving. In some cases, life-threatening situations may need to be handled without thought of cost for your overall safety and health.

  • Q:Why can’t you provide actual charges or out-of-pocket costs for patients?

    A:This is because every patient may be under different insurance or may not have any insurance at all making it difficult to estimate charges. Since there are so many factors that revolve around the specifications of each patient and service, as well as their financial situation, we cannot make statements about actual charges or out-of-pocket costs.

  • Q:How does a provider set its prices?

    A:At Excel ER we base our costs on the amount it takes to complete a procedure, as well as the equipment and supplies needed for each specific treatment, and the prices charged by our competitors. We make sure to take into account every financial aspect of your life and help you find a way to pay for the care you need. We also review local ER fees in our area and have often found we are cheaper on some or most services.


Quality Care When It Matters the Most
  • Fast & Friendly Service

    “Highly recommend. They did all they could to get my little one to feel better.”

    - L. Payne
  • Best Clinic

    “The doctor and nursing were very professional. Absolutely the best clinic I have ever been to and strongly recommend this place.”

    - Ryan B.
  • In & Out Promptly

    “Great experience and super friendly staff. Stopped in for a COVID-19 test and they had me in and out promptly and provided many resources I could use to follow up.”

    - Mark O.
  • Patient & Friendly

    “The staff very helpful and were not at all rushing me. I came in with multiple symptoms and they were very thorough at checking on all possibilities. Very patient and friendly.”

    - Sonya S.
  • Good as New

    “Once I arrived the check-in was fast, once the nurse and doctor got to work on my toe it was a quick process to get me back on my feet and out the door on my way...good as new.”

    - Erik H.